Milestone Completed | Best Practice | System Minimum |
Client Contact Attempt | Within in 1 hour for MVAs to within 24 hours for employment. | 3 days to invitation expiration without a client contact attempt logged. |
Full Claim Evaluation | Evaluation via a phone call or the referral form within the client contact attempt period above. | Extendable by the litigation firm. |
Open Case Updates | Real time via API from matter management system. | Status update every 90 days |